Returns & Refunds

At Port Lincoln Sardine, we strive to provide our customers with the highest quality sardine products. However, we understand that there may be instances where you need to return or seek a refund for your purchase. This page outlines our policy regarding returns and refunds to ensure a smooth and hassle-free experience for our valued customers.

Returns

If you are not completely satisfied with your purchase, you may be eligible for a return. To be eligible, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The return must be requested within 14 days of the delivery date.
• You must provide proof of purchase, such as the order number or receipt.

Please note that perishable items, such as fresh sardines, cannot be returned due to their nature. However, if you have any concerns or issues with the quality of our products, please contact our customer support team, and we will be happy to assist you.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price of the returned product, excluding any shipping or handling fees.

Please allow up to 7 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your payment provider.

Exchanges

Unfortunately, we do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.

Contact Us

If you have any further questions or need assistance with returns and refunds, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing Port Lincoln Sardine!